Rather than buying additional door/window sensors, we opted to be creative and use the motion sensor instead. Does Alder have the fastest emergency response ever? See the image we snapped below. In particular, Alder claims to have recorded an average response rate 10 times faster1 than other monitored alarm companies. The control panel had a Call button so we could initiate a call to the central monitoring station in case of an emergency. Is there a mobile app for smartphone controls? Once as we were walking home from the park with our pup, we thought we had disarmed the system, but the blaring siren upon entry told us otherwise. Very helpful! Alder. To be honest, we don’t really like this approach; having to order by phone is a time-warp to the 90’s, especially for a DIY system. We actually appreciate the unbranded approach that Alder takes. Once we finished those steps, the rest of the process was a breeze. We were told it could last for up to 24 hours on a single charge, which should be enough to weather typical blackout. Get support for your Alder home security systems through email or over the phone. Alder Home Security. And if we’re being honest, the Alder app doesn’t deliver the best user experience. Also, there’s a 30-day risk-free trial, giving you an “out” if you end up not liking Alder. Also, be ready to sign a 42-month agreement if you don’t purchase your equipment upfront. Alder offers free professional installation (another great thing about Alder, we might add), so that’s an option if you prefer having a technician come over to take care of everything. With that said, Alder does require a one-time activation fee of $49, plus your first month’s bill for monitoring and equipment financing. You’re on a tight budget â You can get a base system for free, with a three-year contract of course. You might be wondering if Alder has what it takes to scare away intruders. In particular, Alder claims to have recorded an average response rate 10 times faster1 than other monitored alarm companies. We couldn’t be happier to have him as a Safety and Security Advisor. We were happy to find out that Alder worked with Alexa, but disappointed that it didn’t work with any other voice assistant or connected device. Keyfob 2. Wikipedia. The Good. Now take a closer look… see something missing? So whenever we had a false alarm going off, it took us an extra 5-10 seconds to put in our PIN and wait for the app to load. This little trick will allow you to take down your sensors to change batteries without peeling the paint off your walls. 1. Although we used the indoor camera more often, there were times when we needed eyes on our front yard. Alder has a price lock guarantee, so you can have peace of mind that your plan will not increase in price over time. Alder Security Mobile App. Thinking this was a tech issue, we called in, and sure enough the tech team said that’s how it was designed. These DIY security systems are slightly more expensive than top-rated brands like Ring and SimpliSafe. What are the chances of that happening? With the person detection feature, we cut down on false alarms. But we also like to keep things simple and streamlined when possible. Cameras Verify Rep. Support. Mobile security app (Android and iOS) 12. The technicians are young and seem to really care about working hard at making sure they are giving good customer service. Because of its uniform, small pore structure and consistency of color, alder is a preferred wood for finishing. We followed the latter so that the sensor part (the larger piece) stayed on the doorframe, while the magnet (the smaller piece) attached to the door, and lo and behold, it solved our problem. They currently sell the outdoor Kami camera and the indoor Yi cam, both made by Yi Technologies. A DIY home security system with touchscreen controls and reliable monitoring. Although we didn’t have any real emergencies while testing Alder, fortunately, we accidentally set off the alarm a couple of times, and the emergency response was straightforward. As we mentioned above, Alder doesn’t list their equipment or monitoring prices on their website. They are also known for their fast response times. Their sensors sport a slim profile, and we thought the touchscreen control panel was extremely well made. Customer Support. While many alarm companies struggle to stand out, Alder piqued our interest with their promise of a simple security solution and speedy emergency response. That alone could take minutes. We accessed and controlled our Alder system primarily using the touchscreen panel, but we had plenty of options here. They won’t hesitate to offer you additional products and services if they see an opportunity, so unless you put your foot down and say, “This is what I want,” you might end up buying more than you originally wanted. It was a simple app that controlled our security system and showed us what’s going on in our house through live video feeds coming from our security cameras. Alder Security. Medical Alert. Well, our years of experience dealing with security systems helped, but the main factor was Alder’s straightforward approach. Once we set up the system, we controlled it using the tablet-like control panel whenever we were home and using the Alder app while we were away. We liked that the panel had a touchscreen interface with large buttons, as it made it easy for our clunky fingers to control the system. And if you’re looking for a streamlined (dare we say “elegant”) user experience, we think there are better systems out there. Thankfully, once we plugged in the touchscreen panel, the install wizard walked us step-by-step through the process. Home Security. Not bad, right? Hot Tip: You can set up a Hostage Code on Alder’s control panel. These devices are like full-on tablets, whereas the Alder panel is more limited in functionality. They flew under our radar for a large part of the last decade. You need video monitoring with free video storage â Alder’s security cameras can stream live videos to your smartphone and store motion events locally and on the cloud. We wish we had better news to report on Alder’s app. We think it works fine for basic intruder protection — but you’ll be missing out on things like video and smart home features. Alder Security offers home security systems for people wanting basic coverage. With that said, let’s dive in to see how Alder protected our home and family. From installing it in 15 minutes to using the touchscreen panel or app to control it remotely, we had a lot of fun testing out and using our security system from Alder. It can be mounted on your wall, or set down anywhere in your home. Normally, customers use this guarantee to cancel their contract if they find that Alder is not the best fit for them. So, without further ado, let’s get started. We’d just get a “timed out” message. Depending on your home’s layout, you may choose to have both types set up in and around your home to provide you and your family with particularly effective home protection. Alder has a great customer service team… Alder has a great customer service team and Bianca is one of their stars. It gives off some serious Ronald McDonald vibes. Alder takes great pride in its professional monitoring services. Well, that and Alder’s rocky past2 with ADT. Otherwise, the security cameras performed well during our hands-on testing. (2020). Business Profile. Well, the touchscreen control panel is all those in one. Other than that, Alder is a great system to check out. Color us intrigued! Oops. Like most tech-geeks, we like our gizmos and gadgets. In a nutshell, we used this device to control our security system. Alder's home security costs are on the lower end of security pricing. Medical alert button 6. We found that Alder Security offers reliable home security without a lot of frills. Business Details. Alder Security lets you control your lighting, climate, cameras, and security from a single application. High-resolution video, AI motion detection, and Enhanced Night Vision paired with Alder Home Security gives you 24/7 monitored security plus personal video surveillance. The agent we spoke with was very knowledgeable. (2020). Most of the time the agents contacted us via phone call, and the interactions were flawless. We did find some kinks in Alder’s software, especially with their app. We think the sensors compare well to Ring Alarm (2nd Gen) sensors — though Ring sensors are better looking in our opinion. I think Alder is a very good company. For indoor video monitoring, we purchased the YI Technology indoor camera, and for outdoor use, we bought the Kami outdoor camera, both products by YI Technology.4 Letâs see if theyâre up to snuff! My Account. Our only qualm about the camera was its limited field of vision. One thing we like about Alder is their responsive monitoring. the customer). ADT Awarded $4 Million, including Punitive Damages, in Lawsuit Against Alder. We review each product thoroughly and consistently and give high marks to only the very best. Read our. First, you have to be within 100 ft. of your house, and you must hold it for a full second (one Mississippi) to arm or disarm your system. After setting everything up, Alder activated the professional monitoring of our security system on the same day. But we know a better way: use some adhesive velcro instead ($3 at Walmart). No one likes a boy (or girl) that cries wolf! STAY CONNECTED FROM ANYWHERE IN THE WORLD Receive real-time alarm status and arm or disarm your security system remotely. It’s a great feature to have, especially if you have little ones at home, or if you or your spouse leaves for work early in the morning. Retrieved March 27, 2020. https://en.wikipedia.org/wiki/1080p, National Council on Aging (NCOA). Wanting to improve our home security we contacted Simon at Alder Security for advice and a quote. Is the Touchscreen Control Panel any good? We came across some eye-opening things during our hands-on experience with Alder. So Alder gives a good first impression, but let’s see how it performs. I have all supporting documentation necessary to verify my claim. Kami Home. We tested it both on our iPhone and our Android phone. Since you feel the need to do me wrong and not be clear on your contracts and bind me to something that I don't remember or think I was told or shown. In our eyes, the 7” touchscreen control panel is the crowning jewel of the Alder system. The two-way voice feature also came in quite handy. As far as functionality, the app didn’t offer many features. Touchscreen panel 7. Get support for your Alder home security systems through email or over the phone. This feature was helpful, especially since our camera faced a busy street. Rob currently resides in the Reno/Tahoe area, however, he has spent thousands of hours researching and testing home security systems in a variety of environments and geographies, giving him the unique perspective that there is no “one size fits all” solution in technology. apps.apple.com/us/app/alder-security/id1267996005, Google Play Store. Garage door opener 8. Alder Security. sonitrolverified.com/news/new-verified-response-laws-making-old-security-system-obsolete/, Amazon. Alder’s proprietary control panel that replaced the GC2 no longer has that capability. They claim that in 2017, they responded to “2,376,033 medical, fire, and burglary alarms in an average of 3.4 seconds or less.” That’s an impressive number, and it did seem accurate. Of course, there were policies that are really hard to justify, like early cancellation fees, but there were also good ones that benefited us (a.k.a. Needless to say, it wasn’t the best experience. The agent still has to verify the alarm and report the incident to the proper authorities. With this in mind, we were looking for a user-friendly security system with a modern twist. Yes, but we’ve found Alder’s mobile app to be somewhat buggy. We were also able to change the voice from female to male, which we think is a nice little feature. Let’s start with the controls. The bottom line is that the police response time rests on several different factors, so don’t expect cops to show up within seconds despite Alder’s outstanding response rate. Find out what works well at Alder from the people who know best. When we bid farewell to our Alder system after we were done testing it out, Alder took it back with no questions asked. Alder has a price-lock guarantee, so you can have peace of mind that your plan cost will not increase over time. Good luck to your company, I see word is spreading fast about your company. Falls Prevention Facts. In addition to security monitoring, they offer video surveillance as well as medical alert and fire monitoring and motion detection. Being the tech junkies that we are, we always try to find ways to integrate the systems we are testing with the products we currently own. This is a good thing if you’re looking to save money on a home security system (no monthly fee!). Burglar Alarm Systems. to the powerful iPads of today. We added this to Alder’s suggestion box, so hopefully it gets worked out soon. © Copyright 1995 - 2020 Security.org a Centerfield Media Company. While many alarm companies struggle to stand out, Alder piqued our interest with their promise of a simple security solution and speedy emergency response. Some good news, and other not so good news. Rather, we are here to share our experience with their security system, monitoring, and customer service. So we have to dock Alder some points here for limited-to-no camera integrations. Alder does sell an indoor and outdoor camera made by Yi Technologies, but these cameras don’t really integrate into the Alder system. Maintenance Tip: Alder recommends testing sensors at least once a month. Carbon monoxide detector 4. Simon Alder visited us and was really helpful in assisting us to select the system that best suited our needs. The 1080p video quality produced superb videos during the day, while infrared sensors vision made nighttime videos more clear. The 30-day money-back guarantee didn't hurt, either! It’s worth mentioning that we had some difficulty setting up our 24/7 monitoring at first. globenewswire.com/news-release/2019/06/04/1863880/0/en/ADT-Awarded-4-Million-including-Punitive-Damages-in-Lawsuit-Against-Alder.html, Bureau of Justice Statistics. We have one final piece of advice: Before consulting Alder over the phone, prepare a list of what you want from your security system, and stick to that list. Of course, we decided to install the system ourselves. So we were eager to dig in and try it out. I will not forget Alder, cause I will spreading bad publicity every day until May. Alder is an abundantly grown resource, as it is able to flourish in areas where other wood species cannot. Instead, the touchscreen panel works double-duty as your control center and smart hub, which we love to see. their home security systems are DIY and available in all 50 states. In fact, when we first began using Alder, the wife walked into the room and quipped, “sounds like a really loud smoke alarm.” So yes, it’s loud enough to make the bad guys get out of Dodge. Home Security Life Safety Cameras Verify Rep. 855.497.7851. But thankfully a fellow named Geno from tech support came on the line and got us back on track. We simply followed their three-step installation guide to set up the base system: The first step took the longest as it involved connecting the sensors to the panel, setting the disarm PIN, and adjusting the settings. Alder Security. Alder home security systems start at $34.99 for monthly monitoring with no upfront fees and a three-year contract. This displays your most recent 200 activity messages (doors and windows being open and closed, alarm triggers, arms & disarms, panel tamper, etc.). Cameras Verify Rep. Support. It’s only rated around 85 decibels (we normally want to see 110-120 dB), but the pitch is absolutely ear-piercing. Business Profile. Check out the side-by-side snapshot below, with our Alder sensors on top and our Ring Alarm sensors on bottom. We found that, although the control panel has a 100-foot range, our walls intercepted the signal. You might notice that the Alexa skill description also mentions setting smart thermostats connected to Alder using your voice. That applies to older Alder systems that use a GC2 touchscreen control panel, which had Z-Wave capabilities, so it connected to Z-Wave smart thermostats and other home automation components. Don’t want to sign a contract or pay the $49 activation fee? But we have to remember that any new software is bound to have its bugs. But we’re not here to judge Alder’s past. During one of our tests, it took their agents a full 45 seconds to reach out. Another policy was the price-lock guarantee. Business Profile. Yes! ... faulty security system. Alder provides customized home security systems that are a good match for people who want the extra reassurance you get with the help of a security expert. We were able to arm and disarm our system, customize sensors, view our activity log, and that’s about it. The iOS version holds a 3-star rating,7 while the Android version has a 2.7-star rating.8 Many of the critical reviews compared the current app to an older Alder app powered by Alarm.com. We really enjoyed using Alder’s 7” touchscreen control panel. Pro Tip: There’s a nifty “envelope” icon in the top right corner of the home screen. Looking back on our experience, we can honestly say that Alder delivered on their promise of a simple yet fast-acting security system. It’s not the most popular home security system out there, but we’ve heard pretty good things about Alder Security. Get instant alerts in the event of a security … We prefer wireless controls, like Ring’s keypad, but Alder’s panel has plenty of redeeming qualities. A woman responder came through using the two-way voice and asked, “Is there an active emergency?” We told her no, and then she asked for our “safe word” and our name. Then the strangest thing happened — when she said goodbye, we could still hear her fiddling at her desk for another 10-15 seconds before she finally hung up! For the cost of their basic package, customers would be able to get a more customized option with other companies. We are independently owned and the opinions expressed here are our own. (2015). Government Actions: State of Arkansas vs. Alder Holdings. (2020). Rob is a professional writer and editor with an expertise in all things home security and home automation. We are able to turn out large volumes of alder that are consistent and predictable," Miller explains. We’ll walk you through our entire experience in this review, but if you’re in a hurry, here are the pros and cons of Alder. As an added feature, the camera has an AI algorithm that can distinguish humans from pets, vehicles, and other moving objects. My Account. an Alder security system along with a monitoring contract, globenewswire.com/news-release/2019/06/04/1863880/0/en/ADT-Awarded-4-Million-including-Punitive-Damages-in-Lawsuit-Against-Alder.html, sonitrolverified.com/news/new-verified-response-laws-making-old-security-system-obsolete/, apps.apple.com/us/app/alder-security/id1267996005, play.google.com/store/apps/details?id=com.securenettech.alder6production&hl=en_US. But we must say, our Alder package included a slick 7” touchscreen control panel. With Alder, you have the option of using indoor home security cameras, outdoor home security cameras, or both. Keep in mind that Alder offers a whole lineup of environmental sensors. This company offers installation, monitoring and servicing of residential security systems. If someone tries to break into your home, your entryway sensors will send a signal to the monitoring center, and Alder will reach out pretty fast. You can do so on the touchscreen panel under Settings > System > Test System > Sensor Signal Walk Test. When our alarm went off, Alder contacted us using either two-way talk, which is built into the control panel, or by calling our cell phone. SafeHome.org only uses high-quality sources to support the facts within our articles. Disclosure: We are a professional review site that receives compensation from some of the companies whose products we review. Now let’s talk about the individual components we received. Digging further, we noticed that it only had a 112 degrees diagonal field of view, a bit more narrow than we would normally like. The truth is, we like having access to all of our devices in one place (and we think you will, too). Note that Alder does not make its own cameras… yet. We do loads of research and testing of medical alert systems, and they can be a life-saver for seniors who are prone to slip and falls.4 Just hold the help button down for two seconds, and it will signal the monitoring center right away. Both offer 24/7 customer service. The Alder Simple control panel is the hub to the company's wireless home security monitoring. Note that Alder does offer a plan for as low as $35 per month, which isn’t the most affordable option we’ve seen, but it’s still cheaper than the industry standard. Alder: Alexa Skills. However, the app did its job well most of the time, so we’re happy. Basically, Alder promised us in writing that our rate will never increase for the first three years, one of the benefits of a long-term contract. Rather, its connection was 100% cellular, so it was reliable and ran even when our internet went out (which happens all too often). We only started noticing them thanks to their zealous marketing campaigns. Under life safety, the Alder sales rep made sure to offer us smoke alarms and medical emergency buttons. Highly recommended! Alder Security also provides video surveillance for your doorbell as well as indoor and outdoor cameras for customers to monitor and record home activity from any remote location. Alder’s monitoring contracts are at least three years, so we wanted to make sure their policies were not one-sided. Alder Is For Almost Everybody Unlike other security companies, Alder is not choosy about its potential customers. The Alder app only gets 3 stars (see below), but we’d hesitate to rate it even 2 stars. And kudos to Alder for even offering this service, as most home security brands don’t have any medical alert options at all. You don’t want a long-term contract â The minimum contract length offered by Alder is three years. (2020). If you don’t buy your equipment upfront, then you’ll be asked to sign a 42-month contract for equipment financing. You want an easy to install a system or free professional installation â Whether you’re planning to DIY or hire a pro, Alder’s installation is easy and more importantly, free. While we’re on the topic of technology, Alder has a smartphone app called Alder Security, which served as our control panel away from home. As for the cameras, we used the Alder Security app to connect them to our Wi-Fi network. Alder claims that setup only takes 10 minutes, but we beg to differ. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Alder claims 7-second response times on their website, but we experienced closer to 30 second average response times (still not bad). Coupled with industry-leading emergency response times, Alder offers professional installation or a proprietary do-it-yourself installation option and ships the alarm systems directly to … If you’re ever in a hostage situation and the offender asks you to disarm the security system, enter the Hostage Code, and Alder will discreetly send the cops your way. We didn’t need special tools or a computer to set it up. All the components we discussed so far are proprietary, which means Alder is the only one using them. Great job! All fairly standard… so far. Keypad? But while reading the user manual (page 4) we found that Alder has a “screen cleaning” mode that turns off all controls for 30 seconds, allowing us to get it squeaky clean. Security, Smart Home, and IoT Solutions. You’ll have to download separate apps to use the cameras. Their simple-DIY installation process combined with a professionally monitored system is ideal for premium home security. We felt safer knowing that someone was watching our doors for us even if a burglar picked our locks or we forgot to lock our doors, which has happened before. Victimization During Household Burglary. Take this quick and easy quiz to find out! So we spent several hours researching the system, then several days testing it out in our own home. As with any touchscreen panel, we had to deal with grubby fingerprints and smudge marks from time to time.
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